Customer Services

You don't need to register an account to place an order, but if you do, you will be able to keep track of your past orders and store your details for future faster checkouts. You can register an account at the checkout or at the Registration Page.

Simply login to Your Account where you will find all your account details which you can easily edit from there.

We are fully compliant with the data protection act, so you can shop with the assurance your personal details are safe and secure. For full details, visit our Privacy Policy.

Don’t worry, just log in to Your Account, select 'Forgotten Your Password?' and follow the instructions about how to reset it.

To be one of the first to hear about our offers, hints, tips and be part of our pet community, go to our Registration Page. If you have already made an account, you can log in to Your Accountand change your email preferences there. Alternative fill in the Newsleter Sign Up box and the foot of this page.

If you no longer want to receive tips and promotions, then you can click unsubscribe link on the email, or log in to Your Account to change your email preferences.

Simply visit the Shop and browse the range. Click 'Add To Basket' on any items you wish to purchase, then visit the Basket where you can amend any quantities or remove items. Then simply follow the instructions to check out and complete your purchase.

All our delivery options can be found on our Delivery Page

We offer a variety of payment options including Visa, Visa Debit, Mastercard and PayPal. To ensure all customers are safe to shop, and because we take security and fraud very seriously, expect to be asked additional authorisation questions by us and your payment provider.

So we can get your order to you as quickly as possible, it will be sent for processing immediately after being placed. Unfortunately this means we are unable to make any changes to it, however we may be able to be cancel it and a new order can be placed. To cancel an order, Contact Us with your order number. We can only cancel orders that are still being processed and have not been dispatched. If it has already left, it is your responsibility to contact us to organise a return.

When an order has been dispatched, we will send you an email to say it is on its way with tracking details. We send all our orders via DX Secure and delivery times will reflect which delivery option you chose at checkout and our Delivery Policy. If you do not receive your order within 10 business days, please contact us, then please Contact Us with your order number.

We aim to deliver you the highest quality items and service, but very occasionally things go wrong. If you need to return an item, Contact Us, and we will advise next steps. If your order arrives faulty or damaged, please include details of the problem, ideally with a photograph for a swifter resolution. If you receive incorrect or missing products, please include details of the products received or are missing. Any replacements will be sent out accordingly, and any refund should be returned to your account within 5 working days (depending on your bank).

Please refer to our Terms and Conditions page.

Please refer to our Privacy Policy page.

If you are experiencing any problems with our website, please Contact Us with details of your problem, the page it was experienced on, and which browser you are using, so we can try to fix this for you.

You can find a list of all our stores and their addresses on our Stores Page.

Each store can be contacted direct, and their contact details are available on our Stores Page.

We are constantly looking for individuals who share the passion of our customers for animals and the country lifestyle, combined with an enjoyment. A list of all opportunities are available on our Vacancies Page.

If you need to contact our WCF Pet & Equestrian Head Office, you can write to us at WCF Pet & Equestrian, Old Jam Works, Station Road, Wigton, Cumbria, CA7 9AX or message us through our Contact Us page.